Legal

Privacy Policy

Jordan Drive Tribe · jordandrivetribe.com · info@jordandrivetribe.com · +962 78 6768 666

Effective Date: June 14, 2026

Quick Summary

We know privacy policies can be long. Here is the short version:

We collect only the information needed to arrange your tour or transfer in Jordan.

We never sell, rent, or share your data with advertisers or marketers.

We share your details only with the drivers, guides, or hotels needed to deliver your booking.

You can ask us to access, correct, or delete your data at any time.

By submitting a booking inquiry, you agree to this policy.

1.Who We Are

Jordan Drive Tribe is a privately operated tour and transportation company based in Amman, Jordan. We have been providing private drivers, custom tours, airport transfers, and travel services across Jordan since 2015.

We are the data controller for all personal information collected through this website and our booking processes. If you have any questions about how we handle your data, please contact us directly.

2.What Personal Information We Collect

We collect personal information only when you actively provide it to us through our booking forms, email, WhatsApp, or phone. This includes:

–Full name of the lead traveler
–Contact details: email address and/or phone number
–Nationality / citizenship
–Date of birth (required for certain border crossings and official documentation)
–Flight information: arrival and departure dates and flight numbers
–Travel preferences: pickup and drop-off points, travel dates, number of travelers, vehicle type
–Optional information you choose to share, such as special requests, accommodation preferences, or notes

We may also collect non-personal technical data automatically when you visit our website, including browser type, device type, pages visited, and general geographic region based on IP address. This data cannot identify you personally and is used solely to improve website performance.

3.Legal Basis for Processing Your Data

We process your personal information on the following legal grounds:

–Contractual necessity: To respond to your inquiry, confirm your booking, and deliver the services you have requested.
–Legitimate interests: To operate and improve our business, prevent fraud, and ensure the safety and security of our operations.
–Legal obligation: To comply with applicable laws in Jordan, including tax, tourism, and customs regulations.
–Consent: Where we ask for your consent separately (for example, if we send you promotional communications), you may withdraw that consent at any time.

This legal basis section is provided in accordance with the EU General Data Protection Regulation (GDPR) and similar frameworks, including those applicable to travelers from the United Kingdom, Australia, Canada, and India.

4.How We Use Your Information

We use your personal information strictly for the following purposes:

–Processing and responding to your booking inquiries and tour requests
–Coordinating drivers, local guides, hotels, and other logistics required for your trip
–Communicating with you before, during, and after your trip
–Verifying travel details and flight schedules to ensure accurate pickup times
–Complying with Jordanian laws and tourism authority requirements
–Preventing and investigating fraud, abuse, or misuse of our services
–Improving our website and service quality based on anonymized usage patterns

We reserve the right to use anonymized, non-identifiable testimonials or reviews submitted voluntarily (e.g., through our website review form or TripAdvisor) for promotional and marketing purposes. We will never use your name or personal details in marketing without your explicit permission.

5.How We Share Your Information

We do not sell, rent, lease, or share your personal data with any third party for advertising or marketing purposes. Full stop.

We may share your information in the following limited and controlled circumstances:

–Service partners: Drivers, licensed local guides, hotels, and other travel service providers directly involved in delivering your booking. They receive only the minimum data necessary.
–Technology providers: Companies that help us operate our website and booking system (e.g., hosting providers). These are bound by strict confidentiality agreements.
–Legal authorities: Government agencies, border control, or law enforcement when required to do so by applicable law, a court order, or to protect the safety of our guests or staff.
–Business transfers: In the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner under the same privacy protections described in this policy.

Jordan Drive Tribe is not responsible for the privacy practices of third-party platforms such as WhatsApp, Facebook, Instagram, or TripAdvisor. Any information you share through those platforms is governed by their respective privacy policies.

6.How Long We Keep Your Data

We retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. Specifically:

–Booking and inquiry data is retained for up to 3 years to handle any disputes, refund requests, or regulatory requirements.
–Financial records (if applicable) may be retained for up to 7 years in accordance with Jordanian tax and accounting law.
–Marketing consent records are retained until you withdraw your consent.

After the applicable retention period, your data is securely deleted or permanently anonymized.

7.How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure communication channels, restricted access to personal data, and regular review of our data handling practices.

Important limitation: No method of transmission over the internet or electronic storage is 100% secure. While we take all reasonable precautions, Jordan Drive Tribe cannot guarantee the absolute security of data transmitted to us over the internet or via third-party messaging platforms. You share information through such channels at your own risk.

8.Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

–Right to access: Request a copy of the personal data we hold about you.
–Right to rectification: Ask us to correct any inaccurate or incomplete information.
–Right to erasure ("right to be forgotten"): Request deletion of your personal data, subject to any legal obligations that require us to retain it.
–Right to restriction: Ask us to limit how we use your data while a dispute is being resolved.
–Right to data portability: Request your data in a machine-readable format (where applicable).
–Right to object: Object to our processing of your data where we rely on legitimate interests.
–Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@jordandrivetribe.com. We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.

If you are based in the European Economic Area (EEA) or the United Kingdom and believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.

9.Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience and analyze how visitors use our site. Cookies are small text files stored on your device.

Types of cookies we may use:

–Essential cookies: Required for the website to function properly (e.g., form submissions, navigation).
–Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time spent). This data is aggregated and anonymous.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impair certain features of our website. We do not use cookies for advertising or cross-site tracking.

10.International Data Transfers

Jordan Drive Tribe is based in Jordan. If you are accessing our services from the European Union, United Kingdom, United States, Australia, India, or any other country, please be aware that your information may be transferred to and processed in Jordan, where data protection laws may differ from those in your home country.

Where required, we will take appropriate safeguards to ensure that your personal data remains protected in accordance with this policy and applicable data protection standards.

11.Children's Privacy

Our services are designed for adult travelers and families. We do not knowingly collect personal data directly from children under the age of 16. If you are making a booking that involves minors, the personal data you provide on their behalf (such as names and travel details) will be handled with the same level of care and protection as all other personal information.

If you believe we have inadvertently collected personal data from a child without appropriate consent, please contact us immediately and we will take steps to delete such data.

12.Our Limitations and Liability

Jordan Drive Tribe takes its responsibility to protect your data seriously. However, please note:

–We are not liable for any data breach or unauthorized access resulting from actions outside our reasonable control, including cyberattacks on third-party platforms or user-side security failures.
–We are not responsible for the content, practices, or privacy policies of any external websites or platforms linked from our site.
–Submission of false, fraudulent, or misleading information through our booking forms may result in cancellation of services and may be reported to the relevant authorities.
–By using our website and submitting your information, you acknowledge and accept the inherent risks of transmitting personal data over the internet.

13.Third-Party Platforms

Our website links to and integrates with several third-party platforms that we use to communicate with clients and receive reviews:

–Facebook (Meta): facebook.com/jordandrivetribe
–Instagram: instagram.com/jordandrivetribe
–TripAdvisor: tripadvisor.com (reviews and ratings)
–WhatsApp (Meta): For booking inquiries and support

Each of these platforms operates under its own independent privacy policy. Jordan Drive Tribe does not control how these platforms collect, store, or use data shared through them. We encourage you to review their privacy policies before contacting us through those channels.

14.How to Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to us:

–Email: info@jordandrivetribe.com
–Phone / WhatsApp: +962 78 6768 666
–Website: www.jordandrivetribe.com/contact
–Based in: Amman, Jordan

We aim to respond to all privacy-related requests within 30 calendar days.

15.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes have been posted constitutes your acceptance of the updated policy.

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